Privacy policy
Effective Date: 28 October 2026
Website: https://riyafashionhub.com
Business Name: RiyaFashionHub
Business Category: Women’s Fashion
Email: riyafashionhub8@gmail.com
Phone: 7063572679
Business Address: Gobra Para, Purba Changdana, Balpur, Deganga, North 24 Parganas, West Bengal – 743424, India
GST Number: 19FXJPD4539Q1ZN
1. Introduction
Welcome to RiyaFashionHub (“we,” “our,” “us,” or “RiyaFashionHub”). We value the privacy of our customers and visitors and are committed to protecting the personal information you share with us when visiting our website, browsing our products, placing an order, contacting our support team, or using our services.
This Privacy Policy explains how we collect, use, store, process, disclose, and protect your personal information when you access or use https://riyafashionhub.com.
RiyaFashionHub is an online women’s fashion store offering fashion products and related shopping services. To provide a smooth and reliable shopping experience, we may need to collect certain information, including your name, contact details, delivery address, payment-related information, and order history.
By accessing or using our website, you acknowledge that you have read this Privacy Policy. Where applicable law requires consent for a particular activity, we will seek the appropriate consent before carrying out that activity.
Please read this policy carefully to understand our privacy practices and your available rights.
2. Information We Collect
We may collect different categories of information depending on how you interact with our website.
A. Personal Information
When you place an order, create an account, submit a form, or contact us, we may collect:
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Full name
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Email address
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Mobile or telephone number
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Billing address
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Shipping or delivery address
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City, state, district, and PIN code
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Order details and purchase history
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Information you voluntarily provide in customer support messages
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Other information reasonably necessary to process your request or provide our services
We collect only the information reasonably required for the relevant business purpose, subject to applicable law.
B. Order and Transaction Information
When you purchase products from RiyaFashionHub, we may collect information about the products you order, order quantity, prices, discounts, shipping charges, order status, delivery details, and returns or refund requests.
Payments may be processed through third-party payment service providers. We do not intend to collect or store complete payment card details, banking passwords, UPI PINs, or other confidential payment authentication credentials on our own systems.
The payment provider may process your payment information according to its own privacy policy and security practices.
C. Technical and Device Information
When you visit our website, certain technical information may be collected automatically by our website platform, hosting services, analytics tools, or other service providers. This information may include:
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IP address
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Browser type and version
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Device type and operating system
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Website pages visited
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Date and time of visits
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Referring website or source
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Website interaction and navigation information
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Approximate location inferred from technical information, where available
We use this information to maintain website functionality, understand website performance, detect suspicious activity, and improve the shopping experience.
D. Cookies and Similar Technologies
Our website may use cookies, pixels, tags, and similar technologies to support essential website functions, remember preferences, measure traffic, improve performance, and support advertising where enabled.
Cookies are small files stored on your device by a website. Some are necessary for shopping cart functionality, checkout, security, and other essential features.
You may be able to control cookies through your browser settings or available website privacy controls. Disabling certain cookies may affect the availability or performance of some website features.
3. How We Use Your Information
RiyaFashionHub may use the information we collect for the following purposes:
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To process, confirm, manage, and fulfil your orders.
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To arrange product shipping and delivery.
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To contact you about order confirmation, dispatch, delivery, cancellations, returns, and refunds.
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To respond to customer questions, complaints, and service requests.
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To process eligible exchanges or refunds in accordance with our applicable policies.
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To maintain transaction records and fulfil applicable tax, accounting, and legal obligations.
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To prevent fraud, unauthorised transactions, abuse, and other suspicious activity.
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To maintain website security and troubleshoot technical problems.
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To understand customer preferences and improve our products, services, and website experience.
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To send promotional messages, product updates, or special offers where permitted and, when required, with your consent.
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To measure the effectiveness of marketing campaigns where analytics or advertising tools are enabled.
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To enforce our website terms, protect our legal rights, and respond to lawful requests.
We will not use your personal information for purposes that are incompatible with the purposes explained in this policy unless permitted by applicable law or with any additional consent required by law.
4. Legal Basis for Processing
We process personal information where there is a valid purpose and an appropriate legal basis under applicable law.
Depending on the circumstances, this may include fulfilling your purchase request, performing actions necessary to provide our services, complying with legal obligations, protecting our website and business from fraud, pursuing legitimate business interests where recognised by law, or obtaining your consent.
Where consent is required, you may withdraw it using the available method described in this policy or by contacting us. Withdrawal of consent does not affect processing lawfully carried out before withdrawal.
5. Sharing of Personal Information
We do not sell your personal information to third parties in exchange for money. However, we may share relevant information with trusted service providers when reasonably necessary to operate our business and provide our services.
These providers may include:
A. E-commerce Platform Providers
Our website may operate using Shopify or associated services. Platform providers may process information necessary to host our store, operate checkout, manage orders, maintain security, and provide related services.
B. Shipping and Logistics Partners
We may share your name, phone number, delivery address, PIN code, and order-related details with courier companies and logistics partners to deliver your purchases and manage delivery-related requests.
C. Payment Service Providers
Payment gateways, banks, and other authorised payment providers may receive the information required to process payments, verify transactions, prevent fraud, and manage payment disputes.
D. Website, Analytics, and Marketing Providers
Where enabled, we may work with analytics, advertising, and website optimisation providers to understand website activity, measure campaign performance, and improve our services. Their processing may be subject to their own terms and privacy policies.
E. Professional Advisers and Authorities
We may disclose relevant information to accountants, legal advisers, regulators, law enforcement authorities, or government agencies where reasonably necessary to comply with applicable law, respond to valid legal requests, protect rights, or address suspected fraud.
F. Business Transfers
If our business undergoes a merger, restructuring, sale, or transfer of assets, relevant information may be transferred as part of that transaction, subject to applicable legal requirements and appropriate safeguards.
We expect service providers handling personal information on our behalf to use it only for authorised purposes and to apply appropriate safeguards.
6. Shopify and Third-Party Services
Our online store may use Shopify and third-party applications or services to support product listings, checkout, payment processing, shipping, customer communication, analytics, and other business functions.
These services may process personal information according to their own privacy policies, contractual arrangements, and applicable laws.
Some providers may process information outside India. Where personal information is transferred across borders, we will take steps required by applicable law.
We encourage customers to review the privacy policies of third-party services when interacting with their websites, payment pages, or applications. RiyaFashionHub is not responsible for the independent privacy practices of third-party websites that we do not control.
7. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including processing orders, maintaining customer service records, handling disputes, preventing fraud, and complying with applicable legal, tax, and accounting requirements.
The retention period may vary depending on the type of information and the reason it was collected.
When personal information is no longer required, we will take reasonable steps to delete it, anonymise it, or securely dispose of it, subject to applicable law and legitimate record-retention requirements.
Certain records may need to be retained even after a customer stops using our website.
8. Data Security
RiyaFashionHub takes reasonable technical and organisational measures to help protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.
Depending on the services used, these measures may include access restrictions, secure platform features, controlled access to business records, and the use of service providers with security measures.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We cannot promise absolute security, and customers should take care when sharing information online.
If a personal data breach occurs, we will take appropriate steps in accordance with applicable legal requirements, which may include investigation, mitigation, and notifications to affected individuals or relevant authorities where required.
9. Your Privacy Rights
Subject to applicable law, you may have the right to:
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Request information about personal data we process about you.
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Request correction of inaccurate or incomplete personal information.
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Request deletion of personal information where deletion is legally permitted.
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Withdraw consent for processing activities that rely on your consent.
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Raise a grievance or privacy-related complaint.
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Nominate another individual to exercise certain rights on your behalf where applicable law provides for such a nomination.
To exercise an applicable right, please contact us using the details in the Contact Us section.
We may need to verify your identity before processing a request to protect your information from unauthorised disclosure. We will respond within the period required by applicable law.
Some information may need to be retained to meet legal obligations, complete transactions, resolve disputes, or establish or defend legal claims. In such cases, we will explain any relevant limitations where appropriate.
10. Marketing Communications
We may send promotional emails, messages, or other marketing communications where permitted by law and, when required, where you have provided consent.
These communications may include information about new fashion collections, special offers, seasonal promotions, and store updates.
You can opt out of promotional emails by using the unsubscribe link included in the message, where available. You may also contact us directly to request that we stop sending promotional communications.
Please note that opting out of marketing messages will not necessarily stop essential service communications, such as order confirmations, payment updates, delivery notifications, or important notices relating to your purchases.
11. Children's Privacy
RiyaFashionHub is an online retail store intended for general shopping by customers who can lawfully use our services. We do not knowingly seek to collect children's personal information in violation of applicable law.
If you are a parent or lawful guardian and believe that a child has provided personal information to us in circumstances where such collection is not permitted, please contact us.
After receiving and verifying the request, we will take appropriate steps to address the information in accordance with applicable legal requirements.
Where the law requires parental consent or additional safeguards for children's personal data, we will follow the requirements applicable to our activities.
12. Data Accuracy and Customer Responsibility
You are responsible for providing accurate and up-to-date information when placing an order or contacting us.
Please verify your name, phone number, delivery address, and PIN code before completing checkout. Incorrect or incomplete information may lead to delivery delays, failed deliveries, or difficulties in processing customer service requests.
If your contact or delivery information changes before an order is dispatched, please contact us as soon as possible. We will make reasonable efforts to assist, although changes may not be possible once an order has entered the shipping process.
13. Third-Party Links
Our website may contain links to third-party websites, social media platforms, payment pages, or other external services.
These links are provided for convenience or to support particular website functions. We do not control the privacy practices, security, content, or policies of external websites.
When you visit a third-party website, its privacy policy and terms may apply. We recommend reviewing those policies before sharing personal information with the third party.
The presence of a link on our website does not necessarily mean that RiyaFashionHub endorses every practice of the linked service.
14. Cookies, Advertising, and Analytics Preferences
Where analytics or advertising technologies are enabled, we may use information about website visits and interactions to understand customer behaviour, improve product presentation, measure advertisements, and evaluate the effectiveness of marketing campaigns.
You may manage certain tracking preferences through your browser settings, device settings, or any privacy controls made available on our website or by the relevant provider.
Blocking cookies or limiting tracking may reduce the accuracy of analytics or affect some personalised features. Essential cookies may still be necessary for core shopping functions.
We will obtain consent where required by applicable law before using non-essential tracking technologies.
15. Applicable Indian Laws
RiyaFashionHub aims to handle personal information in accordance with applicable Indian privacy and data protection laws, including the Digital Personal Data Protection Act, 2023, and applicable rules, notifications, and amendments to the extent in force and applicable to our activities.
We will address requests, consent requirements, security obligations, grievance procedures, and other applicable responsibilities in accordance with the legal requirements relevant to our business.
Nothing in this Privacy Policy is intended to limit any mandatory rights available to individuals under applicable law.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business operations, website features, service providers, legal requirements, or privacy practices.
When we make changes, we will update the policy on this page and revise the effective date where appropriate.
We encourage customers to review this page periodically to stay informed about how their information is handled.
If a change requires additional notice or consent under applicable law, we will take the necessary steps.
Your continued use of our website after an updated policy is published will be subject to applicable law and any consent requirements that apply to the relevant processing activity.
17. Contact Us
If you have any questions, concerns, requests, or complaints relating to this Privacy Policy or the handling of your personal information, please contact us using the details below.
Business Name: RiyaFashionHub
Website: https://riyafashionhub.com
Email: riyafashionhub8@gmail.com
Phone: 7063572679
Business Address: Gobra Para, Purba Changdana, Balpur, Deganga, North 24 Parganas, West Bengal – 743424, India
GST Number: 19FXJPD4539Q1ZN
Please include sufficient information to help us understand your request. For requests involving access, correction, deletion, or other privacy rights, we may ask for reasonable verification before taking action.
We will review privacy-related concerns and respond as required by applicable law.
18. Final Statement
At RiyaFashionHub, we recognise that privacy is an important part of a trustworthy online shopping experience. We aim to handle customer information responsibly, use it for appropriate business purposes, work with service providers where necessary, and maintain reasonable safeguards.
By using our website, you can review this Privacy Policy to understand our approach to collecting, using, and protecting personal information.
Thank you for choosing RiyaFashionHub for your women’s fashion shopping needs.
RiyaFashionHub — Your Privacy Matters.