Website: riyafashionhub.com
Business Name: RiyaFashionHub
Business Category: Women Fashion
Email: riyafashionhub8@gmail.com
Phone: 7063572679
Address: Gobra Para, Purba Changdana, Balpur, Deganga, North 24 Parganas, West Bengal – 743424, India
GST Number: 19FXJPD4539Q1ZN

Last Updated: 28 October 2026

1. Introduction

Welcome to RiyaFashionHub, your online destination for women's fashion and style. We aim to provide our customers with a convenient and enjoyable shopping experience by offering fashion products suitable for different tastes, occasions, and everyday needs.

We understand that sometimes a product may not meet your expectations or an issue may arise after delivery. This Return and Refund Policy explains the conditions under which customers can request a return, replacement, exchange, or refund for purchases made through our website, riyafashionhub.com.

By placing an order on our website, you acknowledge that you have read and understood this policy. We encourage all customers to review the product description, available images, size information, colour details, and other relevant information before completing an order.

Our objective is to handle every genuine return or refund request fairly, transparently, and in accordance with applicable Indian consumer protection laws.

2. Eligibility for Returns

Customers may request a return if the delivered product meets the applicable return conditions described in this policy.

A return request may be considered in the following situations:

• The product received is damaged or defective.

• The wrong product was delivered.

• The product received differs materially from its description on our website.

• An item is missing from the order.

• The product has another eligible issue covered by our return terms or applicable law.

To be eligible for a standard return, the product should generally be unused, unworn, unwashed, and in its original condition. Original tags, labels, packaging, accessories, and any accompanying items should be retained wherever applicable.

Certain fashion products may have specific hygiene, safety, or product-condition requirements. These requirements will be applied fairly and will not exclude any remedy that customers are entitled to under applicable law.

A product will not automatically become ineligible for a valid complaint merely because the original packaging has been opened to inspect the item.

3. Return Request Period

Customers should contact RiyaFashionHub within 7 days of delivery to request a return, replacement, or exchange under our standard return process.

Please include your order number, the product name, a brief explanation of the issue, and supporting photographs or videos where relevant.

For damaged, defective, incorrect, or materially misdescribed products, please contact us as soon as reasonably possible after discovering the issue.

The standard request period does not limit any rights or remedies available under applicable law. If a different period is expressly stated on the relevant product page or order confirmation, the applicable published terms will be considered alongside this policy.

Requests submitted after the standard return period may be reviewed individually, but approval is not guaranteed unless required by applicable law or the circumstances of the order.

4. Products That May Not Be Eligible for Standard Returns

For hygiene, safety, product-condition, or commercial reasons, some products may be excluded from standard change-of-mind returns where legally permitted.

Examples may include:

• Products specifically marked as non-returnable before purchase.

• Items damaged through misuse, improper washing, alteration, or accidental damage after delivery.

• Products returned without essential components or accessories supplied with the original order.

• Items that have been worn, washed, or used beyond what is reasonably necessary to inspect them.

• Personal-use or hygiene-sensitive products where an applicable and clearly disclosed restriction is lawful.

• Products returned after the applicable return period without an approved exception.

These exclusions do not apply where a return, replacement, refund, or other remedy is required by law, including in appropriate cases involving defective, incorrect, or misdescribed goods.

Customers should check the individual product listing for any specific return conditions before ordering.

5. How to Request a Return

To start a return request, follow these steps:

Step 1: Contact our support team

Email riyafashionhub8@gmail.com or call 7063572679. Please mention that you wish to request a return or replacement.

Step 2: Provide your order details

Include the following information:

• Your full name.

• Order number.

• Registered phone number or email address.

• Name of the product you wish to return.

• Date of delivery.

• Reason for the return request.

Step 3: Share supporting evidence

If the item is damaged, defective, incorrect, or materially different from the product description, attach clear photographs or a short video showing the issue. This helps our team assess the request efficiently.

Step 4: Wait for instructions

Our team will review your request and inform you of the next steps. We may ask for additional information when reasonably necessary.

Please do not send a product to an address other than the return address communicated by our support team. Unauthorised shipments may cause processing delays.

6. Damaged, Defective, or Incorrect Products

We make reasonable efforts to ensure that the products supplied to customers correspond to their orders. However, issues may occasionally occur during packing, handling, or transportation.

If you receive a damaged, defective, or incorrect product, please contact us promptly.

Your complaint should include the order number, a description of the problem, and clear supporting images where possible.

After reviewing the complaint, we may offer an appropriate remedy, which could include:

• Replacement with the correct product, subject to availability.

• Repair, where appropriate and applicable.

• A refund where approved or required by law.

• Another mutually acceptable remedy permitted by applicable law.

We will communicate the available options after reviewing the circumstances. Customers will not be required to accept a replacement in place of a refund where a refund is legally due.

Please retain the product and its packaging until our team provides instructions. This can help resolve shipping-related issues more efficiently.

7. Exchange Policy

Customers may contact us to request an exchange for an eligible product, subject to stock availability and the conditions of the applicable product listing.

Exchange requests may be considered for eligible size or product variations where those options are available.

To request an exchange, email riyafashionhub8@gmail.com with your order number, the product purchased, and the size or variation you would prefer.

An exchange will be confirmed only after our team reviews the request and communicates the next steps.

If the requested replacement is unavailable, we will discuss the available alternatives, including a refund where applicable or legally required.

Any price difference, additional shipping charge, or other applicable cost will be explained to the customer before the exchange is finalised. No additional charge will be imposed without an appropriate basis and customer consent where required.

8. Refund Eligibility

A refund may be provided when a return is approved under this policy or when a refund is otherwise required under applicable law.

Refunds may be considered in situations such as:

• An eligible returned product has been accepted.

• A damaged or defective product qualifies for a refund.

• The wrong product was delivered and a refund is the appropriate remedy.

• An order is cancelled before dispatch, where cancellation is permitted.

• A prepaid order cannot be fulfilled.

• A refund is required under applicable consumer protection rules.

Refund eligibility will depend on the nature of the complaint, the condition of the product, the terms disclosed at purchase, and the customer's legal rights.

We will not reject a valid claim solely because a product was incorrectly described, supplied in a defective condition, or delivered differently from what was ordered.

9. Refund Processing Time

Once a refund is approved, we will initiate the refund through the applicable payment or refund process.

As a general processing estimate, customers should allow 7–10 business days after refund approval for the amount to be processed or reflected in the original payment method. Actual timing may vary depending on the payment provider, bank, card issuer, or other financial intermediary.

This estimate is not a guarantee of the time a third party will take to complete the transaction.

For prepaid orders, refunds will generally be made to the original payment method wherever feasible.

If the refund has not appeared after the communicated processing period, please contact us with your order number and refund confirmation details. We will assist in checking the status.

Any refund required by law will be handled within the legally applicable period.

10. Cash on Delivery (COD) Orders

For eligible Cash on Delivery orders, a refund may be necessary when a return is approved or a refund is otherwise due.

Because COD orders are paid for at delivery, customers requesting a refund will need to provide the information reasonably necessary to arrange repayment.

Depending on the available process, the refund may be issued through a suitable bank transfer or another mutually agreed lawful payment method.

Customers may be asked to provide their name, bank account details, or other relevant payment information securely. Please do not share passwords, OTPs, card PINs, or other confidential authentication credentials.

Any applicable refund will be processed after the return or complaint has been reviewed and the required details have been received.

11. Return Shipping Charges

Return shipping arrangements and charges will depend on the reason for the return and the circumstances of the order.

Where a return is accepted because the product is damaged, defective, incorrect, or materially misdescribed, RiyaFashionHub will communicate an appropriate return arrangement consistent with applicable law.

For an eligible change-of-mind return or exchange, the customer may be responsible for return shipping charges where this condition was clearly disclosed before purchase and is legally permissible.

Any applicable charges will be explained before the customer proceeds with the return.

We will not impose a return shipping charge where doing so would violate applicable law or where the charge should reasonably be borne by the seller because of an error attributable to the seller.

Customers should obtain return instructions before dispatching a parcel to avoid unnecessary expenses or delays.

12. Order Cancellation

Customers who wish to cancel an order should contact us as soon as possible by emailing riyafashionhub8@gmail.com or calling 7063572679.

Cancellation requests made before dispatch may be easier to accommodate, subject to the order status and applicable terms.

Once an order has been dispatched, cancellation may no longer be possible through the normal order process. In such cases, customers should contact our support team for guidance on the available options.

If an order is cancelled and payment has already been collected, any applicable refund will be initiated in accordance with this policy and applicable law.

If we are unable to fulfil an order, we will inform the customer and arrange an appropriate refund for any payment collected for the unfulfilled order.

Nothing in this section removes any cancellation or refund rights provided by applicable law.

13. Product Inspection and Return Condition

Customers should inspect their order reasonably promptly after delivery.

When requesting a return, please keep the product in a condition that allows the issue to be assessed. This normally means retaining the original tags, labels, packaging, and accessories, where applicable.

For clothing products, customers should avoid washing, altering, or wearing the item beyond what is reasonably necessary to inspect its fit and condition.

Minor variations in colour may occur because of lighting, photography, display settings, and differences between screens. Such ordinary variations will be assessed in context. However, this does not remove the customer's rights where a product is materially different from its description or otherwise qualifies for a remedy.

Our assessment will consider the information provided, the relevant product listing, the nature of the complaint, and any applicable legal requirements.

14. Refunds for Missing Items

If an order arrives with one or more items missing, please contact our support team as soon as possible.

Provide your order number, the name of the missing item, and any relevant packaging or delivery information.

We may review the order records and dispatch details to determine what occurred.

Depending on the circumstances and availability, we may arrange delivery of the missing item or provide another appropriate remedy, including a refund where applicable.

Customers should not be required to pay twice for an item that was included in the original order but was not supplied.

15. Refunds for Promotional Offers and Discounts

Products purchased through promotional offers, discounts, or special campaigns remain subject to the return and refund conditions disclosed for those purchases.

If an eligible product purchased at a discounted price is returned, the refund will generally reflect the amount actually paid for that product, subject to any lawful and clearly disclosed terms.

Where an order contains a bundled offer or multiple products purchased together, the refund calculation may depend on the offer structure and the items being returned.

Any adjustment relating to a promotional offer will be explained transparently and will comply with applicable law.

Promotional pricing does not remove a customer's rights regarding defective, incorrect, or materially misdescribed products.

16. Rejected or Unsuccessful Return Requests

If a return request does not meet the standard eligibility requirements, our team will explain the reason for the decision where reasonably possible.

Examples may include a request submitted outside the standard period, a product that is ineligible for a lawful change-of-mind return, or evidence that an item has been damaged through use after delivery.

Customers may contact us with additional information if they believe the decision was based on incomplete or incorrect details.

We will review relevant new information fairly. Our internal review process does not prevent customers from exercising any remedies available under applicable law.

17. Fraud Prevention and Fair Use

RiyaFashionHub reserves the right to investigate return requests where there is reasonable evidence of fraudulent activity, deliberate product damage, repeated misuse of the return process, or inaccurate information.

Any review will be conducted in a fair and proportionate manner.

We may request reasonable documentation to verify an order or assess a claim. We will not request confidential payment credentials such as passwords, OTPs, or card PINs.

Legitimate customer complaints will be handled in accordance with this policy and applicable consumer protection requirements.

18. Customer Support

Our support team is available to help customers with return requests, exchange enquiries, refund updates, damaged products, incorrect deliveries, and other order-related concerns.

Business Name: RiyaFashionHub
Website: https://riyafashionhub.com
Email: riyafashionhub8@gmail.com
Phone: 7063572679
Business Address: Gobra Para, Purba Changdana, Balpur, Deganga, North 24 Parganas, West Bengal – 743424, India
GST Number: 19FXJPD4539Q1ZN

When contacting us, please include your order number and a clear explanation of the issue so we can assist you efficiently.

We aim to respond to customer enquiries as promptly as reasonably possible. Response times may vary depending on the number and complexity of requests received.

19. Privacy and Personal Information

Information submitted during a return or refund request will be used for purposes such as verifying the order, assessing the complaint, arranging the return, processing a refund, preventing fraud, and communicating with the customer.

Customers should provide only the information reasonably required to handle the request.

Any personal information will be handled in accordance with our Privacy Policy and applicable Indian data protection and consumer protection laws.

Payment information will be handled through the relevant payment provider or financial process, as applicable.

20. Changes to This Policy

RiyaFashionHub may update this Return and Refund Policy when business practices, product offerings, payment arrangements, or applicable legal requirements change.

The latest version will be published on riyafashionhub.com, along with the date on which it was last updated.

Changes will not remove rights that customers have already acquired under applicable law. Any legally required notice or consent relating to a material change will be provided where necessary.

Customers are encouraged to review this page periodically to remain informed about our current return and refund procedures.

21. Governing Law and Consumer Rights

This policy is intended to operate in accordance with the laws of India, including applicable consumer protection legislation and rules.

Nothing in this policy is intended to exclude, restrict, or override a consumer's statutory rights or any remedy that cannot lawfully be excluded.

If any provision of this policy is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Customers who have concerns about the handling of a return or refund request are encouraged to contact our support team first so that we can attempt to resolve the matter fairly.

22. Final Statement

At RiyaFashionHub, we value our customers and aim to make shopping for women's fashion convenient, transparent, and reliable.

We understand that a satisfactory shopping experience includes not only product selection and delivery but also clear support when something goes wrong.

We encourage customers to read product details carefully, retain order information, and contact us promptly if they experience an issue with a purchase.

Our team will review eligible requests with care and communicate the available options clearly. We appreciate your trust in RiyaFashionHub and thank you for choosing us for your fashion needs.

For all return, exchange, and refund enquiries, please contact:

Email: riyafashionhub8@gmail.com
Phone: 7063572679
Website: https://riyafashionhub.com